The Our Promise Growth Program site is your central resource for marketing assets, sales tools, training resources, retail activation support, program updates, and access to the Digital Asset Library.

The site was created to make it easier for dealers and internal teams to find the resources they need in one place, support brand execution, and stay connected to current programs, campaigns, and product launches.

You can find advertising materials, digital media toolkits, product and brand resources, sales support tools, training information, ecommerce tools, retail activation resources, merchandising support, and links to the Digital Asset Library.

Content is organized by topic within the menu so you can quickly find the resources most relevant to your business needs.

The Our Promise Growth Program site brings resources together into one streamlined experience. Instead of searching across multiple platforms or folders, users can navigate by topic, access updated content, and connect to approved tools and resources from one central location.

The site also supports more consistent content updates, improved navigation, and controlled access to resources based on user needs.

No. The site and its resources are provided at no cost as part of the Our Promise Growth Program.

The site includes advertising assets, digital media resources, training programs, retail activation tools, merchandising support, product launch resources, sales materials, and links to the Digital Asset Library.

Each page is organized around a specific type of support so users can more easily find what they need.

Use the main navigation menu to browse by topic, such as Advertising, Content & Creative, Digital Asset Library, Retail Activation, Merchandising, Training, and other resource areas.

If you are unsure where to start, think about the type of support you need:

• Marketing or campaign materials: Advertising or Content & Creative
• Product images, logos, or approved brand assets: Digital Asset Library
• Review syndication, web datas sheets, landing page set up, PDP support: Ecommerce Tools
• POP, demos, or in-store support: Retail Activation
• Training resources: Training

Content will be updated regularly as new campaigns, seasonal materials, product launches, training resources, and program updates become available.

Users are encouraged to check the site often for the most current resources. You will also receive a monthly email highlighting what's new and additional tips on how to best utilize these resources.

The Our Promise Growth Program site helps direct users to approved POP resources and ordering tools. POP materials are ordered through approved vendor links and tools available on the Retail Activation page.

If you are unsure which POP item to order or do not see what you need, please contact your sales manager or submit a support request to ourpromisesupport@sertasimmons.com.

Content is updated regularly, with new campaigns, product launches, and seasonal materials added throughout the year.

WebIgnite is our AI powered PDP (product display page) optimization scorecard tool. WebIgnite analyzes PDP's and determines what is working, what isn't working, and how best to improve the PDP to increase online conversions. A report is generated after entering your PDP URL, which provides actionable details and resources available to you within minutes.

Springy is the Our Promise Growth Program supportive chatbot that helps users navigate the site and find resources quickly. You can ask Springy where to find campaign materials, collection assets, how to use Content Hub, and other site related questions. Springy is available 24/7.

Content Hub is the Digital Asset Library connected through the Our Promise Growth Program site. It is where users can search for approved brand assets such as images, logos, product materials, campaign content, and other creative resources.

To access Content Hub, visit the Digital Asset Library page on the Our Promise Growth Program site. First-time users may need to complete additional steps before full access is available.

Content Hub gives users access to approved and current brand assets. This helps ensure that marketing, advertising, e-commerce, and retail materials are using the correct imagery, messaging, and brand-approved content.

The Our Promise site and Content Hub require different access steps. If you can access the site but cannot access Content Hub, review the setup instructions on the Digital Asset Library page first.

If you still need help, contact ourpromisesupport@sertasimmons.com and include your name, company, email address, and a brief description of the issue.

Use the search bar and available filters on the left hand side in Content Hub to narrow results by brand, product, campaign, asset type, or other available categories.

For best results, try searching by brand name, product name, campaign name, or the type of asset you need.

If the content says “internal use only,” please reach out to your sales manager for guidance.

If an asset appears to be missing, the link is broken, or you receive an error message, contact ourpromisesupport@sertasimmons.com. Please include the asset you were looking for, the page you were on, and a screenshot if available.

If you are having trouble logging in, first confirm that you are using the correct email address associated with your account.

If you still cannot access the site, contact ourpromisesupport@sertasimmons.com and include your name, company, email address, and a brief description of the issue.

If you recently requested access, your account may still be in review or setup. If you have not received confirmation or are unable to access the site, contact ourpromisesupport@sertasimmons.com for support.

Yes. Your login will continue to support access to future site updates and enhancements, provided your account remains active and approved.

If a new tool requires additional setup, instructions will be provided on the site.

Training resources are available on the Training page of the Our Promise Growth Program site.

This page includes resources designed to help users understand available tools, navigate the site, and support dealer needs.

For technical issues, contact the support team at ourpromisesupport@sertasimmons.com.

To help the team resolve your issue quickly, please include:

• Your name
• Company or account name
• Email address used for access
• The page or tool you were using
• A short description of the issue
• A screenshot, if available

If a link is broken, a page is not loading, or you receive an error message, please contact ourpromisesupport@sertasimmons.com.

Include the page you were trying to access and a screenshot if possible so the support team can troubleshoot the issue.

If the content is marked “internal use only,” please reach out to your sales manager.

If content appears to be missing, unavailable, or showing an error message, contact ourpromisesupport@sertasimmons.com with the details of what you were trying to find.

Feedback and requests for new features or resources can be submitted to ourpromisesupport@sertasimmons.com or shared with your sales manager. When submitting feedback, please include as much detail as possible about the resource, tool, or improvement you are requesting.